Terms of service

Last updated: October 15, 2026

Welcome to Beam Leadership Studio + Apothecary.

These Terms of Service (“Terms”) govern your access to and use of beamleadership.com and your purchase or use of products, services, content, experiences, and other offerings provided by Beam Leadership, LLC (“Beam,” “Beam Leadership,” “we,” “us,” or “our”).

By visiting our website, purchasing a product or service, creating an account, beginning a subscription, completing an assessment, accessing learning content, participating in coaching or another Beam experience, or otherwise using our services, you agree to these Terms and any applicable policies presented at checkout or linked through our website.

Please read them carefully.

1. About Beam

Beam provides leadership-development products and experiences designed to make leadership development an everyday practice.

Our offerings may combine evidence-based learning, assessments, reflection, coaching, digital learning, and multisensory products and cues.

Beam offerings may include physical products, assessments, personalized leadership roadmaps, digital learning, memberships and subscriptions, coaching and Integration Sessions, group experiences, organizational programs, events, gifting, and related leadership-development offerings.

2. Educational and Wellness Purposes

Beam products, services, content, and experiences are intended for leadership development, education, personal development, reflection, and general wellness.

Beam does not provide medical, psychiatric, psychological, psychotherapeutic, nutritional, or other healthcare services. Beam products and services are not intended to diagnose, treat, cure, or prevent any disease, disorder, or medical condition.

Coaching offered through Beam is not psychotherapy and does not establish a therapist-patient, physician-patient, or other healthcare-provider relationship.

Information provided by Beam is not a substitute for professional medical, psychological, nutritional, legal, financial, or other professional advice.

If you have questions concerning your health, allergies, medications, pregnancy, medical conditions, mental health, or whether a Beam product is appropriate for you, consult an appropriately qualified professional.

Individual experiences and results vary.

3. Physical and Sensory Products

Beam may offer products including tea, botanical or aromatic products, personal-care products, gemstones, jewelry, cards, sensory objects, and other materials used as part of a Beam practice.

Product descriptions are provided for informational purposes.

Because some Beam products incorporate natural ingredients and materials, variations in appearance, color, aroma, texture, size, or other characteristics are normal and are not necessarily defects.

You are responsible for reviewing product ingredients, directions, warnings, and labeling before use.

Do not use a product if you know or suspect that you are allergic or sensitive to an ingredient.

Topical products should be used only as directed. Avoid contact with eyes unless otherwise indicated. Discontinue use if irritation or another adverse reaction occurs.

Tea and other ingestible products should be used according to their labeling. If you have allergies, dietary restrictions, are pregnant or nursing, take medication, or have a medical condition, seek appropriate professional guidance concerning suitability when needed.

Descriptions of botanical, sensory, gemstone, traditional, symbolic, energetic, or metaphysical associations are provided for educational, experiential, cultural, or reflective purposes. They are not medical or healthcare claims.

4. Leadership Development and Evidence-Based Content

Beam may reference leadership research, behavioral science, learning science, organizational psychology, or other fields when creating educational content and experiences.

References to evidence, science, research, or evidence-based practices describe the foundation or rationale for relevant learning concepts and should not be interpreted as a guarantee of a particular individual outcome.

Beam does not represent that sensory products themselves diagnose, treat, prevent, or cure medical or psychological conditions.

Any objective claims made by Beam are intended to be understood in the context in which they are presented.

5. Assessments and Personalized Recommendations

Beam assessments, questionnaires, reports, rankings, recommendations, roadmaps, and similar tools are designed to support reflection, learning, and leadership development.

They are not medical, psychiatric, psychological, clinical, diagnostic, or employment-selection assessments unless Beam expressly states otherwise in writing.

Results may depend in part on information provided by the participant and should be understood as one source of insight rather than an absolute measure of personality, capability, performance, leadership effectiveness, potential, or future outcomes.

Beam may use assessment results to recommend a sequence of leadership-development Elements, learning experiences, products, or practices.

Recommendations are educational and developmental in nature.

Beam does not guarantee that an assessment, recommendation, roadmap, or practice will produce any particular personal, professional, organizational, financial, emotional, or health outcome.

6. Coaching and Integration Sessions

Beam may offer coaching, Integration Sessions, facilitated reflection, and other individualized leadership-development services.

Coaching is designed to support reflection, learning, decision-making, behavior change, leadership development, and application of Beam practices.

Coaching is not therapy, psychological treatment, medical care, crisis intervention, or other healthcare.

You remain responsible for your own decisions, actions, choices, and outcomes.

Unless different terms are disclosed at booking, individual coaching or Integration Sessions must be canceled or rescheduled at least 48 hours before the scheduled appointment to avoid being charged for the session.

Sessions canceled with less than 48 hours’ notice and missed appointments may be charged in full.

If Beam cancels a scheduled service, we will offer an appropriate opportunity to reschedule or receive a refund or credit.

7. Organizational Programs

Organizations may purchase Beam products or services for employees, teams, program participants, clients, leaders, or other individuals.

Organizational engagements may be subject to a proposal, order form, statement of work, purchase agreement, services agreement, or other written agreement.

If a separately executed written agreement conflicts with these Terms, the separately executed agreement controls for the applicable engagement.

An employer or sponsoring organization may receive information appropriate to the program, such as participation information, aggregate findings, organizational recommendations, or program-level insights.

Beam does not provide an employer or sponsoring organization with an individual's confidential coaching communications or individual assessment responses unless such disclosure has been disclosed to and authorized by the participant or is otherwise permitted or required by law.

8. Orders

By placing an order, you represent that the information you provide is accurate and that you are authorized to use the payment method submitted.

All orders are subject to availability and acceptance by Beam.

We reserve the right, where reasonably necessary, to:

refuse or cancel an order;
limit quantities;
correct pricing or product-description errors;
discontinue an offering; or
decline a transaction that appears fraudulent, unauthorized, or abusive.

If Beam cancels an order after payment has been processed, we will provide an appropriate refund.

9. Pricing and Payment

Prices are displayed in U.S. dollars unless otherwise stated.

Prices may change from time to time.

You agree to pay the purchase price, taxes, shipping charges, subscription charges, and other amounts disclosed before completing your purchase.

Payment processing may be provided by Shopify or other third-party payment providers.

10. Live Beam and Recurring Subscriptions

Certain Beam offerings, including Live Beam, may be offered as automatically renewing subscriptions.

Before completing a subscription purchase, you will be shown the material subscription terms applicable to your purchase, including the initial charge, recurring price or pricing structure, billing frequency, and cancellation information.

When you affirmatively agree to begin a recurring subscription, you authorize Beam or its payment provider to automatically charge your selected payment method at the disclosed frequency until you cancel.

You may cancel using the method provided with your subscription, through your customer account where available, or another cancellation method made available by Beam.

Cancellation generally stops future renewal charges. It does not ordinarily reverse a charge, fulfillment cycle, shipment, or subscription period that has already been processed except where required by law or provided by an applicable Beam policy.

Changes to recurring pricing or other material subscription terms will be communicated as required by applicable law.

Additional subscription cancellation terms displayed by Shopify or Beam during checkout or through the Subscription Policy are incorporated into these Terms.

11. Shipping and Delivery

Shipping destinations, fulfillment times, estimated delivery dates, shipping charges, and other delivery terms are governed by Beam's current Shipping Policy and the shipping information displayed at checkout.

Because our Shipping Policy may be automatically updated through Shopify based on our current fulfillment and delivery settings, the version displayed on our website at the time of your purchase applies to your order.

Delivery dates and carrier estimates are not guaranteed unless expressly stated otherwise.

Beam is not responsible for carrier delays, weather events, incorrect customer addresses, or circumstances outside our reasonable control except where required by applicable law.

12. Returns, Refunds, and Damaged Products

Eligibility for returns, refunds, exchanges, cancellations, and remedies for damaged, defective, incomplete, or incorrect orders is governed by Beam's current Return and Refund Policy.

Because that policy may be automatically maintained by Shopify based on Beam's current return rules, the version displayed on our website and applicable at the time of your transaction governs your purchase.

Certain Beam offerings combine physical products with personalized assessments, reports, learning content, and other digital or service components.

Unused and unopened physical products may be eligible for return under our Return and Refund Policy. However, once personalized assessments, reports, learning content, or other included digital or service components have been accessed, completed, generated, or delivered, the value of those components may be deducted from any refund, to the extent permitted by law.

Opened or used personal-care products, opened tea or food products, worn products, and personalized items may not be eligible for return for hygiene, safety, food-safety, or product-integrity reasons, where disclosed and permitted by law.

Because Beam boxes and bundled experiences may contain both physical and non-physical components, eligibility for a refund may depend on which portions of the experience have already been opened, used, accessed, completed, generated, delivered, or otherwise provided.

If your order arrives damaged, defective, incomplete, or incorrect, contact support@beamleadership.com promptly with your order information and, where helpful, photographs showing the issue.

Nothing in this section limits consumer rights that cannot legally be waived.

13. Accounts

Some Beam services may require an account.

You are responsible for providing accurate account information, maintaining the confidentiality of your credentials, and promptly informing us if you believe your account has been compromised.

You may not sell, transfer, share, or otherwise provide access to an individual Beam account unless Beam expressly permits it.

14. Testimonials, Stories, and Examples

Beam may share testimonials, stories, case studies, customer experiences, examples, or descriptions of results.

These represent individual experiences and are not promises or guarantees that another person will experience the same results.

Leadership development and behavioral change depend on many factors, including individual circumstances, participation, practice, environment, relationships, organizational conditions, and decisions.

15. No Guarantee of Outcomes

Beam is designed to support learning, reflection, practice, and leadership development.

We do not guarantee any particular leadership, career, professional, organizational, financial, behavioral, emotional, health, wellness, or other outcome.

You remain responsible for how you apply Beam content and for the decisions and actions you take.

16. Intellectual Property

Unless otherwise indicated, Beam's website, products, services, and content are owned by or licensed to Beam Leadership, LLC and are protected by copyright, trademark, trade dress, and other intellectual-property laws.

Protected materials may include, without limitation:

Beam methodologies and frameworks;
Beam Elements and associated content;
assessments and assessment structures;
Strengths & Shadows materials;
leadership roadmaps;
training and learning content;
cards;
coaching and Integration Session materials;
written content;
photography and illustrations;
graphics;
audio and video;
product names;
packaging and product designs;
logos and marks;
website content and design; and
other proprietary Beam materials.

Purchasing a Beam product or service does not transfer ownership of Beam intellectual property.

Unless expressly authorized in writing, Beam materials are provided only for your personal use or authorized internal organizational use.

You may not copy, reproduce, republish, distribute, sell, sublicense, modify, commercially exploit, or use Beam materials to develop competing products, assessments, programs, or services without prior written authorization.

17. Trademarks

Beam Leadership and other Beam names, logos, product names, service names, slogans, designs, and trade dress may be trademarks or service marks of Beam Leadership, LLC.

Nothing in your use of our website or purchase of a Beam product grants permission to use Beam trademarks without prior written authorization.

Third-party trademarks remain the property of their respective owners.

18. Acceptable Use

You agree not to use Beam's website, content, services, or systems to:

violate applicable law;
interfere with website security or operation;
gain unauthorized access to systems, accounts, or information;
transmit malicious software or code;
scrape, crawl, harvest, or systematically extract Beam content or data without authorization;
impersonate another person or organization;
infringe privacy or intellectual-property rights;
circumvent access restrictions; or
reproduce or commercially exploit Beam proprietary materials without authorization.

19. Third-Party Services

Beam may use or link to third-party services including Shopify, payment processors, assessment providers, learning platforms, scheduling systems, analytics providers, communication services, shipping carriers, and other technology providers.

Those services may be governed by their own terms and privacy policies.

Beam is not responsible for third-party websites, platforms, products, or services outside our reasonable control.

20. Privacy

Beam's collection, use, processing, and disclosure of personal information are described in our separate Privacy Policy.

Our Privacy Policy may be automatically maintained through Shopify to reflect certain changes in our store and privacy settings.

Depending on where you live, additional privacy controls may be available through the Your Privacy Choices link on our website.

21. Website Availability

We may modify, suspend, discontinue, or restrict access to part or all of our website or a digital service where reasonably necessary.

We do not guarantee that the website or digital services will always be uninterrupted, completely secure, or error-free.

22. Disclaimer of Warranties

To the fullest extent permitted by law, Beam's website, content, products, and services are provided on an “as is” and “as available” basis except for warranties expressly provided by Beam or warranties that cannot legally be excluded.

Beam makes no warranty that use of a Beam product, service, assessment, learning experience, or practice will produce a particular result.

Nothing in these Terms excludes warranties or consumer protections that cannot legally be waived.

23. Limitation of Liability

To the fullest extent permitted by applicable law, Beam Leadership, LLC and its officers, employees, contractors, agents, affiliates, and representatives will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to use of Beam's website, products, content, or services.

Where liability cannot lawfully be excluded, Beam's liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where applicable law prohibits exclusion or limitation.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Beam Leadership, LLC and its officers, employees, contractors, agents, and representatives from third-party claims, losses, liabilities, damages, and reasonable costs arising from your unlawful misuse of Beam's website or services, violation of these Terms, or infringement of another person's rights.

25. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Before beginning formal legal proceedings, we encourage you to contact support@beamleadership.com so that we can attempt to resolve the issue.

Unless applicable law requires otherwise or the parties separately agree in writing, disputes concerning these Terms may be brought before a court with appropriate jurisdiction in California.

26. Changes to These Terms

We may update these Terms periodically to reflect changes in our products, services, operations, or legal requirements.

When changes are made, the “Last updated” date will be revised.

Material changes affecting an existing subscription or contractual relationship will be handled as required by applicable law.

27. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will continue in effect.

28. No Waiver

If Beam does not immediately enforce a provision of these Terms, that does not constitute a waiver of our right to enforce the provision later.

29. Entire Agreement

These Terms, together with the policies and disclosures applicable to your transaction—including Beam's Privacy Policy, Return and Refund Policy, Shipping Policy, Subscription Policy, Your Privacy Choices disclosures, checkout disclosures, product-specific terms, and any separately executed written agreement—form the applicable agreement between you and Beam.

If a separately executed written agreement expressly conflicts with these Terms, that agreement controls for the applicable engagement.

30. Contact

Questions concerning these Terms may be sent to:

Beam Leadership, LLC
support@beamleadership.com

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